The Accountability Minute:Business Acceleration|Productivity

Handling Incoming Calls More Effectively - Phone Script

Anne Bachrach

The purpose of a script that I created on How to Handle Incoming Calls is designed to help with time management and productivity of everyone on the team by scheduling return phone calls for the person who has to return the call to answer the question for which the client is calling about. This significantly helps reduce distractions and provides even better client service to the person calling. You no longer drop everything when someone calls to scramble to get them answers, unless a true extreme emergency (which most calls aren’t). This process serves everyone involved much better than the typical way calls coming in are handled.  This free resource script is a guideline, so feel free to make adjustments based on how you would like the caller to be handled. 

 

No calls should go directly through to the business owner, or other people on the team, unless it is an extreme emergency, in my opinion. Scheduling phone appointments is ideal and is time efficient for everyone involved.
 
 

To download this complimentary incoming call script example, go to https://bit.ly/HandleCalls

 

Remember to subscribe to my high-value proven business success tips and resources Blog (https://www.accountabilitycoach.com/blog/


I’m the author of many books, including, Excuses Don’t Count; Results Rule, Live Life with No Regrets, No Excuses, The Guide to Stopping Procrastination, The Power of Visualization, My Gratitude Journal, the Work Life Balance Emergency Kit, and The Roadmap To Success with Stephen Covey and Ken Blanchard, and more.  

 

Aim for what you want each and every day!  

Anne Bachrach

The Accountability Coach™



The purpose of a script that I created on How to Handle Incoming Calls is designed to help with time management and productivity of everyone on the team by scheduling return phone calls for the person who has to return the call to answer the question for which the client is calling about. This significantly helps reduce distractions and provides even better client service to the person calling. You no longer drop everything when someone calls to scramble to get them answers, unless a true extreme emergency (which most calls aren’t). This process serves everyone involved much better than the typical way calls coming in are handled.  This free resource script is a guideline, so feel free to make adjustments based on how you would like the caller to be handled. 

 

No calls should go directly through to the business owner, or other people on the team, unless it is an extreme emergency, in my opinion. Scheduling phone appointments is ideal and is time efficient for everyone involved.
 
 

To download this complimentary incoming call script example, go to https://bit.ly/HandleCalls

 

Remember to subscribe to my high-value proven business success tips and resources Blog (https://www.accountabilitycoach.com/blog/

 

Want more from The Accountability Coach™, subscribe to more high-value content by looking for me on https://www.accountabilitycoach.com/my-podcast/ and on most podcast platforms and in most English-speaking countries, or by going to https://itunes.apple.com/podcast/accountabilitycoach.com/id290547573

 

Take advantage of all the complimentary business tips and tools by joining the Free Silver Membership on https://www.accountabilitycoach.com/coaching-store/inner-circle-store/

 

Go to https://www.accountabilitycoach.com to check out for yourself how I, as your Accountability Coach™, can help you get and stay focused on you highest payoff activities that put you in the highest probability position to achieve your professional and personal goals, so you can enjoy the kind of business and life you truly want and deserve. 

 

I’m the author of many books, including, Excuses Don’t Count; Results Rule, Live Life with No Regrets, No Excuses, The Guide to Stopping Procrastination, The Power of Visualization, My Gratitude Journal, the Work Life Balance Emergency Kit, and The Roadmap To Success with Stephen Covey and Ken Blanchard, and more.  

 

Aim for what you want each and every day!  

Anne Bachrach

The Accountability Coach™

 

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